WORK FROM HOME (WFH) ARRANGEMENT: IMPACT ON EMPLOYEE PRODUCTIVITY AMONG BPO EMPLOYEES

Claire Diaz; Eric Dizon; John Rodriguez; Cresilda Bragas

doi:10.55955/210006

Authors

Claire Anne D. Diaz Polytechnic University of the Philippines
Eric J. Dizon Polytechnic University of the Philippines
John Joshua S. Rodriguez Polytechnic University of the Philippines
Cresilda M. Bragas Polytechnic University of the Philippines

DOI:

https://doi.org/10.55955/210006

Keywords:

Work-from-home arrangement, COVID-19 Pandemic, Employee Productivity, Work life balance, Flexibility, Job Satisfaction, BPO

Abstract

Purpose – The study examines the impact of work-from-home arrangement to employees’ productivity and investigates the mediating role of work-life balance, flexibility, and job satisfaction between work-from-home arrangement and employees’ productivity. The participants of the study were employees of a BPO company in the Philippines.

Design/methodology/approach – A descriptive and correlational method of research were utilized in this study.

Findings – The findings revealed that employee productivity is positively correlated with work-from-home arrangement. It is also found that work life balance significantly mediates work-from-home arrangement and employee productivity. Likewise, the result showed that flexibility in time/schedule significantly mediates work-from-home arrangement and employee productivity. Moreover, the mediation analysis revealed that job satisfaction significantly mediates work-from-home arrangement and employee productivity. As such, all mediating factors used in this study significantly mediates employee productivity and work-from-home arrangement.

Research limitations – The present study only investigated the impact of work-from-home arrangement to employees’ productivity with work life balance, flexibility, and job satisfaction as mediating factors to the employees who are still working from home as a result of the COVID-19 pandemic while employed by the chosen BPO company in San Fernando, Pampanga. The suggested model of this study may be expanded in future studies by taking into account the addition of a number of variables that may influence productivity in work-from-home arrangement or by applying the model as it is now to various industries.

Practical Implications – The findings of the study can help BPO companies in achieving a significant level of productivity among employees in a work-from-home arrangement. Thus, providing a working environment that maintains work life balance, offers flexibility, and job satisfaction plays a vital role in maintaining and increasing employees’ productivity. This study can be a guide on how to increase employees’ productivity in a work-from-home arrangement not just to BPO companies but also to any industries that can adapt this type of work arrangement.

Originality/value – This study discovered the mediating effect of work-life balance, flexibility, and job satisfaction on employees’ productivity in a work-from-home arrangement in the Philippines setting.

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